Business Systems is boosting its Customer Experience capabilities with the off-market acquisition of CCaaS specialist, acrinax, its first transaction.

Business Systems (“BSL”) is pleased to announce that it has acquired acrinax for an undisclosed consideration.

Passionate about Customer Experience, acrinax delivers Contact Centre-as-a-Service (“CCaaS”) and Workforce Engagement Management (“WEM”) solutions to enable their customers’ digital transformations. The business’ mission is to support enterprise customers as they transition their contact centres to the cloud, designing, implementing, supporting, and engaging customer experiences. Additionally, it has developed its own software tool, acrinax chat, which is a real time chat translation solution for the global enterprise customer allowing agents to communicate in 100+ languages.

The company was founded by Damian Bowen, David Baughan and Andrew Jacobs who previously held senior positions at NTT DATA, and who will be joining the BSL senior leadership team. They bring decades of contact centre design experience, along with a talented and exceedingly capable team of consultants and engineers. By integrating and leveraging their talent across the broader Business Systems platform, the combined group will be able to provide both a deeper and broader offering to its blue-chip customer base.

Adam Kantor, CEO of BSL commented: “Joining forces with acrinax is a logical step for us and brings additional depth to what we can offer to our customers as they look to transform their contact centres with best of breed solutions. Combined with our existing Cloud Contact Centre and Workforce Engagement Management practices and backed by our long history of providing Monitoring & Compliance services to the world’s largest financial institutions, we will continue to increase the value and innovation we bring to our customers.”

Kantor added “This is a very exciting day for us, and we are proud to announce that AJ, Damian, David, and the rest of the team are joining the family. This was a strategic decision for us, and we will continue to look for selective acquisitions that bring unique strengths and accelerate our growth journey.”

Damian Bowen, Director of acrinax stated “The coming together of acrinax with BSL, will enable us to deliver even more strategic and transformational Contact Centre solutions to our combined customers. Migrating to the cloud is right at the top their priority list and this partnership will enable us to deliver this strategic transformation for all of them. This, along with providing new opportunities for our staff, is why David, AJ and I are extremely excited at the prospect of working with Adam and the whole team at BSL.”

Mickey Patel (Partner) and Richard Muckle (Director) from August Equity said “acrinax will combine efforts with BSL in penetrating the high growth CCaaS space. This acquisition builds scale in the group and completes another pillar for BSL to create a broad set of services to its mid and large enterprise customer base.”

The deal team comprised of Mehul Patel, Richard Muckle and Filip Miljevic.

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